We bought a brand new trailer from Nelsons RV. We took the trailer out camping the first weekend we had it and the shade awning was way too small.
Obviously not even the right awning for that model of trailer. We contacted Nelsons right away and were assured the new awning parts would be expedited and it would be fixed by the next weekend. So we drove the trailer all the way back to Garden City where it sat, untouched for a week. No new parts came in.
Nothing. We went and picked up the trailer, again, so we could use it, but still no replacement of the awning. We were jerked around about parts for 6 weeks! Took the trailer all the way back down to the service department again.
While my brand new trailer is at Nelsons someone backs another trailer into my new trailer denting the whole front of it. Nelsons response is accidents happen. "Accidents happen" is not an excuse for this. My trailer never should have had to be down there in the first place.
It should have been sold to me with the correct parts the first time. I was assured the awning parts would be expedited and fixed in one week. We were jerked around for 6 weeks! We bring the trailer down and it's in an accident?
Something needs to happen to make this right. I've never received such poor customer service from someone I just paid over $17k to for a brand new product. I just paid for a brand new trailer that instantly became patched up and used.
Very disappointed and sad. My family has worked hard and saved for a lot of years to finally make this big purchase.
Product or Service Mentioned:
Forest River Rv.
Reason of review: Damaged or defective.